Terms of use



Terms and conditions



encens-naturels.com company: Denis Jeanneau

Registered office: incens-naturel.com, 55 rue du chateau de buffaud 33240 Aubie and espessas France

E-mail: contact@encens-naturels.com

General conditions of sale of the products sold on incens-naturels.com

Last updated on 08/11/2017
Article 1 - Object

These conditions govern the sales by the company. Denis Jeanneau of natural incense.
Article 2 - Price

The prices of our products are indicated in euros all taxes included (VAT and other taxes applicable on the date of the order), unless otherwise indicated and excluding processing and shipping costs.

In case of order to a country other than metropolitan France you are the importer of the product concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of the company

Denis Jeanneau. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies of your country. We advise you to inquire about these aspects with your local authorities.

All orders regardless of their origin are payable in euros.

The company Denis Jeanneau reserves the right to change prices at any time, but the product will be billed based on the rate in effect at the time of validation of the order and subject to availability.

The products remain the property of the company Denis Jeanneau until full payment of the price.

Warning: as soon as you physically take possession of the products ordered, the risk of loss or damage to the products is transferred to you.
Article 3 - Orders

You can order:

    
On the Internet: www.encens-naturels.com

The contractual information is presented in French and will be confirmed at the latest at the time of validation of your order.

The company Denis Jeanneau reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, especially in case of supply problem, or in case of difficulty concerning the order received.
Article 4 - Validation of your order

Any order appearing on the website www.encens-naturels.com assumes the adhesion to the present General Conditions. Any confirmation of order implies your full and complete adhesion to the present general conditions of sale, without exception or reserve.

All data provided and the recorded confirmation will be worth proof of the transaction.

You declare to have perfect knowledge.

The order confirmation will be worth signing and acceptance of the operations carried out.

A summary of the information of your order and the present General Conditions, will be communicated to you in PDF format via the e-mail address of confirmation of your order.
Article 5 - Payment

The fact of validating your order implies for you the obligation to pay the indicated price.

The payment of your purchases is made by bank card thanks to the secure system. PAYPAL

The debit card is only made when the order is shipped. In the case of split deliveries, only the products shipped are debited.
Article 6 - Retraction

In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify reasons or to pay penalty.

Returns are to be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage to the product on this occasion may be such as to defeat the right of withdrawal.

The return costs are your responsibility.

In the event of exercise of the right of retraction, the company Denis Jeanneau will refund the sums paid, within a period of 14 days following the notification of your request and via the same means of payment as that used during the order.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

In accordance with the provisions of Article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to:

    
The provision of services fully performed before the end of the withdrawal period and the execution of which has begun after the express prior consent of the consumer and express waiver of his right of withdrawal.
    
The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period.
    
The supply of goods made according to the specifications